Thursday, April 7, 2011

Getting to know you.

We love our customers.  That is much of what makes this job great. The people. We've said it before, but it's true. After working here a while, you begin to remember peoples' usual drink orders:  Mr. "Early Morning Small Latte" and his young son, "Just Drip Coffee" --props to you, dude, seriously.  Or Mr. "Medium Vanilla Latte, Extra Hot". And so you're walking down the cereal isle in Wal-Mart when you run into Mrs. "Medium Sugar-Free Vanilla," but you can't call her that. And so instead you're thrown into that awkward position of, "Should I wave, should I say 'hi'?" Inevitably, you choose the wrong one, come off creepy, and leave realizing at least forty percent of the people you serve don't recognize you without the apron. (Then there are those times when maybe you do remember their name, and come off even creepier.)

Yet with time, Mr. "Early Morning Small Latte" and his son turn into Martin and Abraham.  Mr. "Medium Vanilla, Extra Hot" turns into Pastor Steve, and Mrs. "Medium Sugar-Free Vanilla" still thinks you're creepy (can't win 'em all).

Still there are the customers you really get close to, whether it's Ashley Cox, coming in to work on her screen play (and for her toffee-nut "fix") or to order cupcakes for her daughter's sixth birthday (Happy Birthday, Olivia!). Matt Smith, coming in for his daily dose of caffeine, or just to hang out with the family--his daughter Olivia, sneaking around the counter, hoping Alex might possibly have an extra one of those cookies.  The Olsens, meeting up for lunch or a mid-afternoon cup of coffee (and chai). (Steve also does his fair share of sneaking around trying to get extra cookies...we've got our eye on you, Steve.)  Josh the skateboarder, probably our most polite customer, and we think he's super cool, even though he usually only gets an orange crush (you rock that kickflip, dude!)  Or our good friends the state troopers, always polite, always genuine, always good tippers.

As baristas and as bakers, even on our busy, crazy, maybe-I-might-pull-all-my-hair-out days, we still love you guys. You help make the Brew what it is. Thank you.

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